PRIVACY POLICY

“Tramites Costa S.L” is deeply committed to compliance with Spanish and European regulations on the protection of personal data, and guarantees full compliance with the obligations set forth, as well as the implementation of the security measures set forth in the General Data Protection Regulation (RGPD) (EU) 2016/679, of 27 April, and in the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPD and GDD, hereinafter LOPD).

In accordance with these regulations, we inform you that the use of our website may require certain personal data to be provided through contact forms, or by sending emails, and that these will be processed by “Tramites Costa S.L”, responsible for the processing, whose data are:

  • Company name: Tramites Costa S.L.
  • CIF: B93642460
  • Registered Office: Avda Ricardo Soriano 12. Edif Marqués de Salamanca 1er -3. 29601 – Marbella (Málaga)
  • Telephone: (34) 952775521
  • Email: info@supermediastudio.es

Collection and Processing of Personal Data

A personal data is any information relating to a person: name, email, address, telephone number, NIF/NIE… Additionally, when a user visits our website, certain information is automatically stored for technical reasons, such as the IP address assigned by your Internet access provider.

“Tramites Costa S.L., as Data Controller, has the duty to inform the Users of its website about the collection of personal data that may be carried out, either by sending an email or by filling in the forms included in the website.

Only the data necessary to carry out the service contracted, or to be able to respond appropriately to the request for information made by the User, will be obtained. The data collected are identifying data and correspond to a reasonable minimum in order to be able to carry out the activity carried out. In particular, no specially protected data is collected at any time. Under no circumstances will the data be used for any purpose other than that for which it was collected.

Contact forms/email

Purpose: To reply to your request for information made through our contact form/s.

Legitimation: The legal basis that legitimises this processing is the consent of the User, which may be revoked at any time.

Transfer of data: Personal data will be processed through servers managed by OVH, which will be considered the Data Processor.

Mailing list registration forms (newsletter)

Purpose: To send communications, some of them commercial, of interest to users according to the subject matter of the website. As established by the LSSICE, “Tramites Costa S.L” undertakes not to send commercial communications without identifying them as such. For these purposes, information sent to customers for the maintenance of the existing contractual relationship, if any, will not be considered as commercial communication.

Legitimisation: The legal basis legitimising this processing is the consent of the User, which may be revoked at any time.

Transfer of data: Personal data will be processed through servers managed by Sendinblue, which will be considered the Data Processor.

Minors

Only persons over 14 years of age may provide personal data on this website. As required by the LOPD and GDD, in the case of minors under 14 years of age, the consent of their parents or guardians is a mandatory condition for us to process their personal data.

Furthermore, only persons over the age of 18 may use our services. In the case of minors under 18 years of age, the consent of their parents or legal guardians will be a mandatory condition for us to provide the services offered, unless the minor is emancipated.

Security Measures

Users of the “Tramites Costa S.L.” website are informed that the technical and organisational security measures available to us have been adopted to prevent the loss, misuse, alteration, unauthorised access and theft of data, thus guaranteeing the confidentiality, integrity and quality of the information contained therein, in accordance with the provisions of current legislation on data protection. The personal data collected in the forms are processed solely by the staff of “Tramites Costa S.L.” or the designated data processors.

The website of “Tramites Costa S.L.” also has SSL encryption, which allows the user to securely send their personal data through the contact or registration forms on the website.

Veracity of the data

The User declares that all the data provided by him/her are true and correct and undertakes to keep them up to date. The User shall be responsible for the veracity of his or her data and shall be solely liable for any disputes or litigation that may arise as a result of the falsity of such data. It is important that, so that we can keep the personal data updated, the User informs “Tramites Costa S.L.” whenever there has been any change in them.

Transfer of data

“Tramites Costa S.L.” will not transfer or communicate your data to any third party, except in the cases provided for by law or when it is strictly necessary for the provision of a service. Specifically, the data may be transferred to:

  • Providers of technological or computer services
  • Payment service providers
  • Courier and parcel delivery companies
  • Third parties or intermediaries, as service providers, operating in our own name (agency, consultancy, etc.).

The transfer of data will take place in the strictest confidence, using the necessary measures, such as the signing of confidentiality contracts, or adherence to their privacy policies set out on their respective websites. The User may refuse the transfer of his/her data to the Data Processors, by means of a written request, by any of the aforementioned means.

Furthermore, in those cases in which it is necessary, Client data may be transferred to certain bodies, in compliance with a legal obligation: Spanish Tax Agency, Labour Inspectorate, etc.

Exercise of User Rights

The LOPD and the RGPD grant interested parties the possibility of exercising a series of rights related to the processing of their personal data. To do so, the User must contact us, providing documentation proving their identity (ID card or passport), by e-mail to info@supermediastudio.es, or by written communication to the address that appears in our Legal Notice. Said communication must include the following information: name and surname of the User, the purpose of the request, address and supporting data.

The exercise of rights must be carried out by the User himself/herself. However, they may be exercised by a person authorised as the User’s legal representative, providing the documentation that accredits such representation.

The User may request the exercise of the following rights:

The right to request access to personal data, which is the right to obtain information on whether their own personal data is being processed, the purpose of the processing, if any, being carried out, as well as the information available on the origin of such data and the communications made or planned thereof.

  • The right to request rectification, in the event that the personal data is incorrect or inaccurate, or deletion of data that proves to be inadequate or excessive.

Right to request the limitation of their treatment, in which case only the data strictly necessary for the exercise or defense of claims will be kept by “Tramites Costa S.L.”.

  • Right to object to the processing: this refers to the right of the data subject not to have their personal data processed or to cease processing in cases where their consent for the processing is not necessary, where the data are commercial prospecting files or where the purpose is to make decisions regarding the data subject and based solely on the automated processing of their data, unless for legitimate reasons or for the exercise or defense of possible claims, they must continue to be processed.

Right to data portability: if you want your data to be processed by another company, “Tramites Costa S.L.” will provide you with the portability of your data in an exportable format.

In the event that consent has been granted for a specific purpose, the User has the right to withdraw consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

We undertake to execute all these rights within the maximum legal deadline (1 month).

If a User considers that there is a problem with the way in which “Tramites Costa S.L.” is handling their data, they may address their complaints to the person responsible for Security or to the corresponding data protection authority, the Spanish Data Protection Agency being the one indicated in the case of Spain.

Retention of data

The personal data of Users who use the contact form or send us an email requesting information will be processed for the time strictly necessary to respond to the request for information, or until the consent given is revoked.

Customers’ personal data will be processed until the end of the contractual relationship. The period of conservation of personal data shall be the minimum necessary, and may be kept for up to:

  • 4 years: Law on Infractions and Penalties in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of wages…); Arts. 66 et seq. General Tax Law (accounting books…)
  • 5 years: Art. 1964 Civil Code (personal actions with no special time limit)
  • 6 years: Art. 30 Commercial Code (accountancy books, invoices…)
  • 10 years: Art. 25 Prevention of Money Laundering and Terrorist Financing Act.
  • No time limit: disaggregated and anonymised data.

For their part, the data of Users who register for the newsletter will be kept indefinitely, until the consent given is revoked.

Social media

“Tramites Costa S.L.” has a profile on some of the main social networks on the Internet (Facebook, Twitter), recognising itself in all cases responsible for the processing of the data of its followers, fans, subscribers, commentators and other user profiles (hereinafter, followers) published by “Tramites Costa S.L.”.

The purpose of data processing by “Tramites Costa S.L.”, when the law does not prohibit it, will be to inform its followers about its activities and offers, by any means that the social network allows, as well as to provide personalised customer service. The legal basis that legitimates this treatment will be the consent of the interested party, which may be revoked at any time.

Under no circumstances will “Tramites Costa S.L” extract data from the social networks, unless the User’s consent to do so is specifically and expressly obtained (for example, to carry out a competition).

Confidentiality

The information provided by the User shall, in any case, be considered confidential, and may not be used for purposes other than those described herein. “Tramites Costa S.L.” undertakes not to disclose or reveal information about the User’s claims, the reasons for the advice requested or the duration of its relationship with the User.

Validity

This privacy and data protection policy has been drawn up by CiberseguridadGlobal®, a data protection company, as of 15 October 2021, and may vary depending on changes in regulations and jurisprudence that may occur, and it is the responsibility of the owner of the data to read the updated document, in order to know their rights and obligations in this regard at all times.